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Work at IWI

Do you want to work with IWI?
Check here regularly for our list of open positions. Have your resume ready and send us an email at careers@iwi.us to get started. We are looking to build the most talented and highest quality team we can assemble, so let us know if we should add you.

Career openings

Customer Service Representative/Product Specialist

IWI US Inc., located in Middletown, PA, is looking for a motivated Customer Service Representative/Product Specialist to join our team. Candidates will be expected to perform their duties with a high focus on quality, safety, and productivity. This is an on-site position in Middletown, PA. Candidates must have strong attendance, a willingness to learn and a positive attitude.

Essential Responsibilities:

  • The ability to communicate with customers accurately and effectively in a pleasant manner via the phone, email and/or other media to answer questions, resolve issues and assist with orders and returns.
  • Utilize knowledge in firearms and accessories to provide technical support to customers including troubleshooting general issues and more advanced mechanical issues, knowledge of how firearms operate, and provide advance level support to users in an easy-to-understand manner.
  • Manage and process customer orders, issues, repair orders and customer requested work in appropriate locations. Maintain documents and logs regarding customer communications.
  • Ship customer returns and orders. Assist in preparing and shipping for IWI US. Inc. trade shows and other venues. May be required to attend shows as needed.
  • Must have reliable transportation to be able to work onsite at the Middletown, PA facility. 
  • Able to push, pull, sit, stand, and bend up to 8 hours per day. Perform other duties as assigned.
  • This is an 8-hour shift, M-F, 7:30 AM-4:30 PM. 

Education and Experience:

  • High school diploma or equivalent required.
  • One (1) year customer service experience required.
  • Knowledge of and experience using Microsoft Office applications preferred.
  • Experience with firearms or in the firearms industry is highly desirable. 
  • Must be comfortable handling small arms.
  • Attention to detail and excellent customer service required.

IWI US, INC is an equal opportunity employer.

All candidates who receive an offer of employment will be required to undergo and clear a background check and drug testing.

IWI US Inc., offers competitive benefits plans for benefit eligible employees:

  • Medical
  • Dental
  • Vision
  • 401K
  • Paid Time Off

Why YOU should work at IWI US!

  • We are a fun, fast-paced, and rewarding place to work and grow!
  • IWI US, Inc. began operations in 2013 and is a well-established company.
  • American Rifleman Magazine’s prestigious winner of 2014 “Rifle of the Year” Golden Bullseye award for the Tavor SAR.
  • Shooting Illustrated Magazine chose the Tavor X95 as its 2017 “Rifle of the Year” Golden Bullseye award recipient.
  • IWI US was also honored two years in a row by the National Association of Sporting Goods Wholesalers (NASGW) as winner of the 2014 and 2015 Importer of the Year awards.

More company information can be found by visiting our website at www.iwi.us.