Return/Refund Policy

We aim to provide 100% customer satisfaction.

If you wish to return any items purchased from our web store, you can return them within 30 days of placing your order. Please contact Customer Service at sales@iwi.us so we can send you a return shipping label. Please download the Return & Exchange Form and send that in with your items. All apparel must be unworn and resell-able unless damaged by a manufactures defect. All kits, parts and accessories must be unused, resell-able and contain all parts/items in the package. All sealed items (including magazines) must be unopened in original packaging. When we receive your return we will process it within 4 – 6 business days. However, we are not responsible for credit card reimbursement time. Free of charge items included with your purchase must also be returned when you return your order or companion item (excluding stickers, zipper pulls and any otherwise noted items).

Please note: Open returns and exchanges will be held open for 15 days from the date the return shipping label is issued. After 15 days the label will be unusable and the return will be canceled. Return shipping is free, the original shipping charge is non-refundable.


If You Received A Product That Was Damaged When It Arrived:

Please contact us within 5 days of receiving your order if you have a damaged product. If your product is covered under a manufactures warranty we may refer you to them for an exchange. If your product is an IWI product to obtain a replacement product please contact Customer Service at sales@iwi.us. You may be required to provide pictures and/or return the damaged item.


Exchange Policy:

If you purchased an item and want to exchange that item for a different item it must be done within 30 days of placing your order. All apparel must be unworn and resell-able. All items containing parts must include all parts/items in the package. All sealed items (including magazines) must be in unopened original packaging. If the item you wish to exchange for is a different price then the item you purchased a new order may be processes, a refund may be given and/or store credit provided so you can place a new order. Please contact Customer Service at sales@iwi.us so we can send you a return shipping label. Please download our Return & Exchange Form and send that in with your item. When we receive your exchange we will process it within 4 – 6 business days.


If You Received the Wrong Product:

Please contact Customer Service at sales@iwi.us so we can send you a return shipping label. Orders are packed and shipped by hand and even though the greatest care is taken to ensure your order is packed correctly mistakes may happen. Incorrect items will be issued a return shipping label to return them and your correct order will be shipped by the same method you chose when checking out. Thank you for your understanding.


Refund Policy:

When we receive your return we will process your refund/exchange within 4 – 6 business days. While we will process your return or exchange in a timely manner, we are not responsible for your credit card reimbursement time.


Orders Over 30 Days:

We are unable to accept returns on orders over 30 days.


Finial Sale Products:

Any product that includes a finial sale note in the description cannot be returned.


Please Download our Returns & Exchanges Form Here  – any items returned without the form may be refused!


IWI US, Inc. is not responsible for shipping carrier errors or delays.
If you are contacted by IWI US, Inc. in regards to an invalid address or address error it may delay the shipping of your order. If you do not provide a valid or correct address and your order is returned to IWI US, Inc. you may be required to pay additional postage and/or provide a different address or your order may be canceled and refunded (excluding shipping). Thank you.