Store Shipping Policy
We currently ship to the 48 contiguous US states, Alaska, Hawaii, Washington D.C., Puerto Rico, Guam, Northern Mariana Islands, The U.S. Virgin Islands and American Samoa.
We ship Monday – Thursday. USPS orders placed after 10:00 AM (ET) may not be processed until the next business day. USPS orders placed after 10:00 AM (ET) on Thursday may not be processed until the following Monday. USPS delivers Monday – Saturday. UPS orders placed after 12:00 noon (ET) may not be processed until the next business day. UPS orders placed after 12:00 noon (ET) on Thursday may not be processed until the following Monday. UPS delivers Monday – Friday.
We will try to accommodate all orders placed as fast as possible. Please see below for our shipping delay schedule.
Our Shipping Options for the 48 contiguous states, Alaska, Hawaii, Washington D.C. and Puerto Rico include:
- USPS Ground Advantage (Formally USPS First Class Mail Package/Parcel Select/Retail Ground) – This will arrive with your normal USPS mail delivery. Tracking information may or may not be provided or updated regularly. USPS states your package will arrive within 2-5 business days, please allow up to 14 days for your order to be delivered.
- USPS Priority Mail – This will arrive with your normal USPS mail delivery. Tracking information may or may not be provided or updated regularly. USPS states your package will arrive within 1-3 business days, please allow up to 7 days for your order to be delivered.
- UPS Ground – Standard UPS Ground service. Please see below for the UPS Ground map.
- UPS 2nd Day Air – Ideal for items you want faster but do not need next business day.
- UPS Next Day Air – Ideal for items that you must have the next business day.
For Next Day Air:
Next day air orders placed after 12:00 noon (ET) Monday – Thursday may not be processed until the next business day.
If you place a next day air order on a Thursday before 12:00 noon (ET) it will be delivered on Monday.
Next day air orders placed anytime after Thursday 12:00 noon (ET) may not be processed until the following Monday for delivery on Tuesday.
For 2nd Day Air:
Second Day Air orders placed after 12:00 noon (ET) Monday – Thursday may not be processed until the next business day.
A 2nd day air order placed on a Thursday before 12:00 noon (ET) will be delivered on Monday.
A 2nd day air order placed anytime after Thursday 12:00 noon (ET) may not be processed until the following Monday for delivery on Wednesday.
Please use the below shipping maps as a guide and not a guarantee. UPS operates Monday – Friday. USPS operates Monday – Saturday. Please see below for shipping delays.
Our Shipping Options to ship to Guam, Northern Mariana Islands, The U.S. Virgin Islands and American Samoa include:
- USPS Ground Advantage – This will arrive with your regular mail carrier. Tracking information may or may not be provided or updated regularly. Please allow 2 weeks or more for delivery.
- USPS Priority Mail – This will arrive with your regular mail carrier. Tracking information may or may not be provided or updated regularly. Please allow 2 weeks or more for delivery.
- UPS Worldwide Expedited – UPS will deliver your package to your door.
- USP Worldwide Express – The quickest delivery method offered, UPS will deliver your package to your door.
Tracking Information:
- For any USPS Shipment: Be aware you may not receive a tracking number. If you do receive a tracking number be aware it may not update regularly. Please allow 10 to 14 days from when your package ships to when you expect to receive it, regardless of the expected delivery date.
UPS Ground, 2nd Day Air and Next Day Air: UPS will provide a tracking number and will typically update the tracking as the package moves.
P.O. Box Shipping:
You may ship to a P.O. Box if you ship using USPS Ground Advantage or USPS Priority Mail.
If you place an order and have it shipped to a P.O. Box but do not choose USPS Ground Advantage or USPS Priority Mail we will attempt to contact you for a different address or change your shipping method. This will delay the time it takes to ship your items and no refunds will be issued for shipping changes. If your order is shipped to a PO Box location via UPS and returned to us your order will be refunded and no refund will be issued for shipping.
Sales Tax Information:
We collect sales tax when shipping to the following states. Local taxes may also apply:
- Pennsylvania (PA) (6%) The sales tax applies to all items purchased except for apparel. Sales tax also applies to shipping cost.
- Illinois (IL) (6.25%) The sales tax applies to all items. Sales tax also applies to shipping cost.
- North Carolina (NC) (4.75%) The sales tax applies to all items. Sales tax also applies to shipping cost.
- Virginia (VA) (5.3%) The sales tax applies to all items. Sales tax also applies to shipping cost.
- Indiana (IN) (7%) The sales tax applies to all items. Sales tax also applies to shipping cost.
- Massachusetts (MA) (6.25%) The sales tax applies to all items purchased except for apparel. Sales tax also applies to shipping cost.
- Michigan (MI) (6%) The sales tax applies to all items. Sales tax also applies to shipping cost.
Shipping Magazines:
Please check your local and state laws before you place an order for magazines. It is your responsibility to ensure you follow all local, state and federal laws in regards to possession, sale, transfer and use of any magazines. If you place an order for a magazine with a higher capacity then your local or state laws allow we will cancel your order and refund your credit card. This includes all conversion kits with magazines. We are unable to remove or replace the magazines as it is sold as a complete kit. Contact a local FFL with our Distributors list to obtain a conversion kit. At this time we are unable to make any exceptions for law enforcement or any other parties that may be exempt to the laws however you may be able to obtain magazines using our Distributors or Law Enforcement Distributors.
Inclement Weather/Emergency Policy:
We are located in Pennsylvania and may experience inclement weather especially during the winter months. IWI US, Inc. reserves the right to close for the day, delay opening, allow employees to leave early, come in late or stay home in inclement weather or other emergency situations. If IWI US, Inc. is closed, delayed or if employees are unavailable your order will ship as soon as possible. While emergencies and inclement weather days are infrequent they may occur.
Signature Required/ High Value Package Shipping:
If your package is $300+ a signature may be required. We suggest shipping packages with a $300+ cost to an employer or choose to pick them up at a UPS location. You can also use UPS My Choice to help with delivery times to allow for signing or pick up at a UPS location. A package over $449 will ship only via UPS and cannot be shipped to a P.O. Box. All firearm sales will ship only UPS to an FFL and will require an adult signature when delivered. Please see the full terms & conditions for firearm sales here.
Export Notice:
Spare parts (not including add-on accessories) and magazines are items controlled for export by the International Traffic in Arms Regulations (ITAR). These controls take the form of export regulations and export license requirements.
As part of the express consideration provided for receipt of IWI US’s goods, technical data and/or services, you, our customer, acknowledge that the export, re-export or other transfer, directly or indirectly, of the goods, technical data and/or services provided by IWI US, Inc. in violation of US law is prohibited. Customers acquiring ITAR goods, technical data and/or services from IWI US, Inc. shall be responsible for obtaining any necessary US or other government authorization required to ensure compliance with applicable export laws.
Due to the ITAR regulation IWI US, Inc. is unable to ship packages outside of the US. If an order is shipped to a shipping forwarder service for shipment outside of the US, the receiving forwarder is responsible for obtaining any necessary US or other government authorization requirements to ensure compliance with applicable export laws. Once a package is marked delivered to the package forwarder, they take responsibility for the package. We are unable to reship or refund packages marked delivered to a shipping forwarder service.
Shipping Delays:
2025:
January 1st – New Year’s Day – No USPS or UPS Pick Up or Delivery
January 2nd – New Year’s Day – No USPS or UPS Pick Up, Normal Delivery
January 9th – National Day of Observance for Former President Jimmy Carter – No USPS Pick Up or Delivery, Normal UPS Pick Up and Delivery
January 20th – Birthday of Martin Luther King, Jr. – No USPS or UPS Pick Up or Delivery
February 17th – Washington’s Birthday – No USPS Pick Up or Delivery, Normal UPS Pick Up and Delivery
April 17th – No USPS or UPS Pick Up, Normal Delivery
May 26th – Memorial Day – No USPS or UPS Pick Up or Delivery
June 19th – Juneteenth National Independence Day – No USPS Pick Up or Delivery, Normal UPS Pick Up and Delivery
July 3rd – Independence Day – No USPS or UPS Pick Up, Normal Delivery
July 4th – Independence Day – No USPS or UPS Pick Up or Delivery
September 1st – Labor Day – No USPS or UPS Pick Up or Delivery
October 13th – Columbus Day – No USPS Pick Up or Delivery, Normal UPS Delivery, No Pick Up
November 11th – Veterans Day – No USPS Pick Up or Delivery, Normal UPS Pick Up and Delivery
November 27th – Thanksgiving – No USPS or UPS Pick Up or Delivery
December 24th – Christmas – No USPS or UPS Pick Up, Normal Delivery
December 25th – Christmas – No USPS or UPS Pick Up or Delivery
December 31st – New Year’s Day – Normal USPS Pick Up and Delivery No UPS Pick Up or Delivery