Firearm Return Form

As of 04/28/2023 we are currently unable to perform any Tavor SAR or Tavor X95 left hand conversions. We apologize for the inconvenience.

You can ship your rifle in its original box but please be sure to place the IWI box inside a larger box for protection during shipping. If you don’t have the firearm’s original box, you can ship in any disposable box available. Our shipping cartons fit IWI US boxes so any third party box that comes in will be discarded and your firearm will be returned to you in a well-padded carton. Please do not ship in any personal bags or cases. If we receive a firearm in a personal case or bag, it will be shipped back to you separately and will incur an additional shipping fee.

Our turnaround time once we’ve received your firearm is generally 4 weeks.

Upon completing this form, you will receive an email notifying you that your submission was completed successfully. You will receive a separate email within 1-3 business days with your Return Authorization number (RA#) with additional instructions.

Please return your firearm to this address:
IWI US, Inc.
Attn: Service Department
1441 Stoneridge Drive
Middletown PA 17057
RA#

Non-Warranty includes any conversion or damage done out of the scope of the warranty. You must send us your complete firearm and confirm it is unloaded before shipping. Any work that requires additional gunsmithing may be billed at $60 an hour.

Your credit card will not be charged until the work has been completed and the rifle is ready to ship back to you. All firearms require an adult signature when sent back.

A $50 charge will be added for shipping and handling, plus sales tax where applicable. This includes shipping to IWI and return shipping to you. Additional shipping charges may apply to Alaska, Hawaii and the U.S. Territories.

Upon completing this form, you will receive an email notifying you that your submission was completed successfully. You will receive a separate email within 1-3 business days with your Return Authorization number (RA#) with additional instructions.

There is no charge for warranty repair.

Please ensure you have filled out the warranty registration form and understand what qualifies as a warranty issue. Please see our warranty terms & conditions page here. If you are unsure if your repair is covered under warranty or if you have any questions please contact us here. You must send us your complete firearm and confirm it is unloaded before shipping.

We will contact you with a return shipping label in a separate email. There is no charge for warranty repair. However if it is determined your return is not covered by our warranty we will contact you to inform you what the cost will be before any work is completed to request approval for the work/cost. All firearms require an adult signature when sent back.

There is no charge for shipping and handling. However if your return is deemed a non-warranty return there will be a flat $25 charge added for shipping and handling, plus sales tax where applicable. Additional shipping charges may apply to Alaska, Hawaii and the U.S. Territories. We will confirm the cost before you send your firearm back. Also if we receive a firearm in a personal case or bag, it will be shipped back to you separately and will incur an additional shipping fee.

1. By agreeing to the document above, I verify the information contained herein is accurate and truthful.
2. Upon completing this form you agree to allow IWI US, Inc. to preform gunsmith work on your firearm. IWI US, Inc. will contact you with a total for the cost before work is completed (unless it is a conversion at a set price or covered warranty work) and/or if there is additional work to be preformed and/or if there is any additional cost. IWI US, Inc reserves the right to cancel any return.
3. IWI US, Inc. reserves the right to modify, change, or discontinue this program at any time for any reason.
4. If there is a charge your credit card will not be charged until your firearm is ready to be shipped back to you. You will be provided with a tracking number when it is shipped.
5. All firearms require an adult signature when sent back.
6. You understand the average turnaround time is 4 weeks and you many not be contacted until we have completed work on your firearm.
7. You agree to send your complete firearm in. If your complete firearm is not received it will delay your return and you will be required to send in the rest of your firearm at your cost regardless if your return is warranty or non-warranty.
8. FEDERAL LAW PROHIBITS THE SHIPPING OF AMMUNITION WITH FIREARMS. DEMONSTRATE YOUR KNOWLEDGE OF FIREARMS SAFETY; PLEASE DO OUR PERSONNEL, YOUR PARCEL CARRIERS, AND ANYONE ELSE THAT MAY COME INTO CONTACT WITH YOUR FIREARM THE PROFESSIONAL AND PERSONAL COURTESY OF ENSURING THAT THE FIREARM IS UNLOADED AND COMPLETELY EMPTY OF ANY AND ALL AMMUNITION.