Carmel Recall
important safety information
IWI US, Inc. (“IWI”) has determined that the Carmel Rifle has a safety issue with the firing pin blocker and is thereby subject to a Safety Warning and Recall Notice. IWI is issuing this mandatory recall to repair the safety issue in the specific Carmel rifles listed below.
IWI will correct these recalled firearms at no cost to the customer, and this recall does not affect any other IWI products.
This safety recall affects a small portion of serial numbers, please check below to verify your firearms recall status before moving to the steps below. If you have any questions outside this please contact customer service
CORRECTIVE STEPS IF YOU NEED TO SHIP THE CARMEL FOR SERVICE – There are two options:
1.
Option 1 – Fill out the below form to initiate the return of the Carmel.
Option 2 – Call IWI US, Inc. Customer Service at 717-695-2081 and have the rifle’s 8-digit serial number available.
2. Whether you choose option 1 or 2, IWI US, Inc. Customer Service will send you shipping instructions that include a pre-addressed shipping label.
3. Upon receipt of the shipping instructions, follow instructions found in the Owner’s Manual.
- Remove the magazine from the rifle.
- Clear the firearm of all ammunition.
4. Using the pre-addressed shipping label that was sent to you, ship the rifle to IWI US, Inc.
Once received by IWI US, Inc. the rifle will be repaired and returned to you within 4-6 weeks.
IWI US, Inc. apologizes for any inconvenience this has caused and will service any affected rifle in the most expedited manner possible.
If you have any questions about this recall, the rifle, or its disassembly or reassembly, please contact IWI US, Inc. Customer Service at 717-695-2081 or on our contact page.