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Firearm Return Form

  • Firearm Return



    For opposite hand conversions for the Tavor SAR/Tavor X95 and Tavor TS12 you can send your firearm to the IWI US facility in Middletown, Pennsylvania for a conversion.

    For the Tavor SAR and Tavor X95 you can purchase a conversion here. Please complete the included form on the page.

    For the Tavor TS12 you can purchase a conversion here. Please complete the included form on the page.

    For all other returns you can ship your rifle in its original box but please be sure to place the IWI box inside a larger box for protection during shipping. If you don’t have the firearm’s original box, you can ship in any disposable box available. Our shipping cartons fit IWI US boxes so any third party box that comes in will be discarded and your firearm will be returned to you in a well-padded carton. Please do not ship in any personal bags or cases. If we receive a firearm in a personal case or bag, it will be shipped back to you separately and will incur an additional shipping fee.

    Our turnaround time once we’ve received your firearm is generally 4 weeks.

    Upon completing this form, you will receive an email notifying you that your submission was completed successfully. You will receive a separate email within 1-3 business days with your Return Authorization number (RA#) with additional instructions.

    Please return your firearm to this address:
    IWI US, Inc.
    Attn: Service Department
    1441 Stoneridge Drive
    Middletown PA 17057
    RA#
  • Billing address cannot be a PO Box.
  • If yes please let us know who.

  • Terms & Conditions

    1. By agreeing to the document above, I verify the information contained herein is accurate and truthful.
    2. Upon completing this form you agree to allow IWI US, Inc. to preform gunsmith work on your firearm. IWI US, Inc. will contact you with a total for the cost before work is completed (unless it is a conversion at a set price or covered warranty work) and/or if there is additional work to be preformed and/or if there is any additional cost. IWI US, Inc reserves the right to cancel any return.
    3. IWI US, Inc. reserves the right to modify, change, or discontinue this program at any time for any reason.
    4. If there is a charge your credit card will not be charged until your firearm is ready to be shipped back to you. You will be provided with a tracking number when it is shipped.
    5. All firearms require an adult signature when sent back.
    6. You understand the average turnaround time is 4 weeks and you many not be contacted until we have completed work on your firearm.
    7. You agree to send your complete firearm in. If your complete firearm is not received it will delay your return and you will be required to send in the rest of your firearm at your cost regardless if your return is warranty or non-warranty.
    8. FEDERAL LAW PROHIBITS THE SHIPPING OF AMMUNITION WITH FIREARMS. DEMONSTRATE YOUR KNOWLEDGE OF FIREARMS SAFETY; PLEASE DO OUR PERSONNEL, YOUR PARCEL CARRIERS, AND ANYONE ELSE THAT MAY COME INTO CONTACT WITH YOUR FIREARM THE PROFESSIONAL AND PERSONAL COURTESY OF ENSURING THAT THE FIREARM IS UNLOADED AND COMPLETELY EMPTY OF ANY AND ALL AMMUNITION.

Owning and using a firearm means taking on great responsibility. Not only for you but the people around you at all times, whether the firearm is being used or stored. Safety is priority number one at IWI US. We strongly urge you to read your Owner’s Manual and the Safety Information supplied to you in the in the literature packet included with your firearm. If you are unfamiliar with firearms, seek supervised instruction from a certified instructor.

First and foremost, always remember the Basics of Safe Gun Handling:

  1. Always keep the muzzle pointed in a safe direction.
  2. Firearms should be unloaded when not actually in use.
  3. Don’t rely on the gun’s “safety.”
  4. Be sure of your target and what’s beyond it.
  5. Use correct ammunition.
  6. If you gun fails to fire when the trigger is pulled, handle with care!
  7. Always wear eye and ear protection when shooting.
  8. Be sure the barrel is clear of obstructions before shooting.
  9. Don’t alter or modify your gun and have guns serviced regularly.
  10. Learn the mechanical and handling characteristics of the firearm you are using.

The National Shooting Sports Foundation provides a great deal of safety information free of charge, including personal safety, hunting safety and home safety. IWI US supplies NSSF’s “Firearms Safety Depends on You” pamphlet with every gun.

IWI US includes a quality CA compliant Cable Lock with certain IWI firearms. This lock is intended for use on your IWI firearm and when properly used, will help you secure your firearm from children and unauthorized users. Never attempt to use the cable lock on a loaded firearm. Never insert the cable lock into the trigger guard or trigger area of any firearm. For more information on the proper use of the IWI cable lock, refer to your Owner’s Manual.

IWI US Safety Rules and Procedures:

  1. Abide by the 10 Commandments for the Basics of Safe Gun Handling.
  2. Always carry the firearm with an empty chamber and the safety “ON SAFE” to prevent accidental discharge.
  3. Always handle your firearm as if it were loaded and never take anyone’s word that it is unloaded. Always check yourself with fingers off the trigger and the gun pointed in a safe direction.
  4. Always keep your finger off the trigger and the gun “ON SAFE” until you intend to fire.
  5. Do not alter any parts on this firearm. Do not replace any parts unless you are factory trained to do so and then use only original factory parts from IWI US.
  6. If at any time you notice something about the appearance or functioning of your firearm that does not seem proper or causes you concern, STOP, unload immediately and have it inspected by a factory trained armorer or by IWI US. Contact our Service Department.
  7. Keep all firearms securely stored under lock and key in a location inaccessible to children and other unauthorized users. Ammunition should be stored under lock and key in a separate location from firearms. For more on safe storage and use, read the NSSF pamphlets “Firearms Safety Depends on You” and “Firearms Responsibility in the Home.”