FAQ

Frequently Asked Questions

General Questions

iwi

What kind of warranty does IWI US, Inc. offer?

IWI US, Inc. offers a 5 Year Limited Product Warranty commencing from the date of initial retail purchase.

Where can I buy IWI rifles or other firearms?

IWI US supplies the US market through wholesale distributors. To order please have your FFL dealer contact any distributor listed on our distributor page. 

How do I request service/warranty/repair work for my IWI US, Inc. product?

If you believe repair work or service is required for your IWI US, Inc. product, please contact Customer Service by phone at 717-695-2081 between 9am-4pm (EST) Monday through Friday or by email at services@iwi.us.  A Customer Service Representative will assist you with your request.

If I live in Canada, will I be able to buy from IWI US, Inc.?

IWI US, Inc. only sells their products within the United States. We do not export.

How can I obtain an IWI US catalog?

You can download a digital version here or to request a printed version, contact Customer Service by phone at 717-695-2081 between 9am-4pm (EST) Monday through Friday or by email at info@iwi.us

How can I obtain a manual for an IWI US, Inc. product?

You can download a digital version here. You can contact Customer Service by phone at 717-695-2081 between 9am-4pm (EST) Monday through Friday or by email at info@iwi.us to order a printed version.

Does IWI US, Inc. offer tours of its Middletown, PA facility?

IWI US, Inc. is an ITAR manufacturing facility and is not open to the general public for tours of any kind.

Am I able to purchase small parts such as springs, screws, firing pins, etc.?

Yes, these items are currently available on our web store.

Web Store


iwi

I placed an order and now I need to add or remove an item. What can I do?

 If your order has been picked up by one of our shipping partners we cannot change the items ordered. We ship Monday – Friday.

If you received tracking information for USPS First Class Mail or USPS Priority Mail orders and it is after 11:00 am (ET) or after 1:00 pm (ET) for UPS orders we cannot change the items ordered. If it is before 11:00 am (ET) for USPS orders or before 1:00 pm (ET) for UPS you can contact Web Store Customer Service at sales@iwi.us or by calling us Monday – Friday, 8:30 am – 3:30 pm (ET) at 717-695-2081. We may need to cancel your order and/or we may be able to place a new order and add the orders together.

Do you take backorders?

We do not take backorders but if you sign up to be notified when an item is available, you will receive an email informing you that the requested product is now in stock in the web store.

Do you ship outside the United States?

We currently only ship to the 48 contiguous states, Alaska, Hawaii, Washington D.C. and the U.S. Territories. Please see our Shipping Policy here for more information on shipping.

Can you ship to a P.O. Box?

You can ship to a P.O. Box if you choose USPS First Class Mail, USPS Priority Mail or UPS SurePost.
If you place an order and have it shipped to a P.O. Box but do not choose USPS First Class Mail, USPS Priority Mail or UPS SurePost we will have to contact you for a different address or change your shipping method. This will delay the time it takes to ship your items and no refunds will be issued for shipping delays.

I want to change my shipping method or address after I have placed an order. Can I do this?

If your order has been picked up by one of our shipping partners we cannot change the shipping method or shipping address. We ship Monday – Friday. After 11:00 am (ET) USPS orders cannot be changed. After 1:00 pm (ET) UPS orders cannot be changed. If it is before 11:00 am (ET) for USPS shipping or before 1:00 pm (ET) for UPS you can contact Web Store Customer Service at sales@iwi.us or by calling us Monday – Friday, 8:30 am – 3:30 pm (ET) at 717-695-2081. We can change the shipping address but may need to cancel the order to change shipping method.

UPS offers UPS My Choice which may also allow you to change shipping method, shipping address and other delivery options.

How fast can I get my order?

We will try to accommodate all orders placed as fast as possible. Please see our Shipping Policy for details on shipping.

What happens if my order is lost or damaged?

If your items are damaged or your package is lost or stolen, please contact us at 717-695-2081 Monday – Friday 8:30 AM – 3:30 PM (ET) or email us at sales@iwi.us.

I don't have an email address or I don't want to make an account. How can I place an order?

We currently do not have a “Guest” purchase function in our web store. You must create an account to order online. Please note that by creating an account you will have easy access to orders you have placed and your information will be saved for future purchases. Even if we could offer a guest purchase we will would still need your address, phone number and an email address to process the order.

Also note we do not save your credit card information when you create an account.

If you do not have an email address please contact Customer Service at 717-695-2081 Monday – Friday 10:00 am – 3:30 pm (ET).

Do you collect sales tax?

We currently collect sales tax for Pennsylvania (6%) and Connecticut (6.35%) residents only. Sales tax applies to all items purchased except for apparel. Sales tax also applies to the shipping cost.

Is it safe to use my credit card/debit card here?

Yes! All credit card sales are processed by a third party credit card processing center using secure socket layer (SSL) encryption and they are PCI Compliant. Our web store also uses secure socket layer (SSL) encryption to protect your personal information.

My payment failed or was declined. What happened?

Please confirm your billing address is correct, your credit card number is correct and your 3 or 4 digit card security code is correct and try again. If the issue continues you can give us a call Monday – Friday, 10:00 am – 3:30 pm (ET) at 717-695-2081.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover and American Express credit cards. We accept debit cards from Visa or MasterCard only.

Do you accept checks or money orders?

We currently only take credit cards (Visa, Master Card, American Express and Discover) to process orders. We can also accept Visa and Master Card debit cards.

Do you have gift certificates or gift cards?

Yes! You can send a friend or loved one a Gift Certificate via email as store credit. You can find them here!

What Tavor items are compatible between the Tavor SAR, the Tavor X95 and/or the Tavor 7?

If a part is titled “Tavor” it will be compatible with either the Tavor SAR or the Tavor X95. Some of these parts will also work with the Tavor 7. Further information will be listed in the description of the item. All parts will be listed in the correct store pages for each platform.

If a part is titled “Tavor SAR” it is only for the Tavor SAR
If a part is titled “Tavor X95” it is only for the Tavor X95
If a part is titled “Tavor 7” it is only for the Tavor 7

I need to return an item. How do I do this?

Please see our Return & Exchanges page for further information.

Do you sell firearms from the web store?

We do not sell firearms direct to the public from the web store. For information on where to purchase our firearms please see our Distributor List.

How do sales or discount codes work?

We may have a store wide sale or offer a discount coupon. We will always note when the sale takes place or when the discount code is valid as well as the discount applied. Please note all times given are in Eastern Standard Time. Discounts will apply automatically when checking out for store wide sales. If you have a coupon code it must be entered in the code part of the cart. Orders will only be for in stock items and will only be on iwi.us/store and cannot be applied to items purchased elsewhere or for out of stock items. Sales cannot be applied to items already purchased. Only one discount per order unless otherwise noted. Discount codes may only be used once unless otherwise noted. Store wide sales and discount codes may not be stacked unless otherwise noted.

I forgot to enter a discount code but already processed my payment. Can I still get the discount? Or my discount code did not work. Help!

If you placed an order that you had a coupon code for but forgot to enter the code upon checkout we can apply the discount to the order and refund your card if you contact us in a timely manner.

If you tried to enter the code and it did not work please double check the spelling and note coupon codes will be good for the dates provided with all times as Eastern Standard Time so it may no longer be active.

Please also see this from the above question:

If you have a coupon code it must be entered in the code part of the cart. Orders will only be for in stock items and will only be on iwi.us/store and cannot be applied to items purchased elsewhere or for out of stock items. Sales cannot be applied to items already purchased. Only one discount per order unless otherwise noted. Discount codes may only be used once unless otherwise noted.

How old should I be to place an order?

You must be at least 18 years old or be accompanied by a parent or guardian aged 18 or over to place an order on our web store.

What will you do with the information you collect?

We will never sell, trade, rent or share your information with anyone. The information we collect from you will only be used to process your order and ship it to your desired shipping address. We may contact you about your order or ask you to take a survey.

I need to change my address/phone number/email address or my password. How can I do this?

If you log into your account and go to the section “my account” you can update any of your information including changing your password.

If you have forgotten your password please click the “lost your password?” link in the login section and enter your email address to reset your password. If you seem to not be receiving the email please add sales@iwi.us to your address book or check your spam folder.

How do I delete my account?

You can contact us at sales@iwi.us or call us at 717-695-2081, Monday – Friday 10:30 am – 3:30 pm (ET) and we can delete your account.

There's a product I think you should sell! How can I let you know?

We welcome all suggestions for future products! Please email at sales@iwi.us and let us know what you would like to see!

My question was not answered here. Where can I get an answer?

You can reach Web Store Customer Service Monday – Friday, 8:30 am – 3:30 pm (ET) at 717-695-2081 or by email at info@iwi.us.

Tavor X95 & Tavor SAR


iwi

What do I need to do to convert my TAVOR X95 or TAVOR SAR to the opposite hand configuration?

For your convenience, Left/Right Hand Conversions for our Tavor SAR and Tavor X95 can be performed by IWI, US Certified Armorers. For pricing and additional details please contact an armorer listed below:

BlackOps Tactical – www.blkopstactical.com
Shelocta, PA
Ronald Conti
Telephone – (724) 599-8540
Email – BlackOpsTactical@yahoo.com

Continental Arms – http://www.continentalarms.com/
Timonium, MD
Telephone – (410) 560-3609
Email – info@continentalarms.com

Copper Custom Armament – www.coppercustom.com
Valparaiso, IN
Telephone – (219) 841-6532
Email – sales@coppercustom.com

Hackettstown Guns & Ammo – hackettstowngunsandammo.com
Hackettstown, NJ
Telephone – (908) 852-5260
Email – HackGunsandAmmo@yahoo.com

Targeted Enterprises https://www.bullpuparmory.com/
Fort Mill, SC
Telephone – (704) 488-7000
Email – info@bullpuparmory.com

TK Tactical – http://www.tktactical.com
Telephone – (214) 435-9209
Email – Ted@TKTactical.com

MOA Industries – http://www.moaindustries.com/
Bensenville, IL
Telephone – (630) 732-3269
Email – info@moaindustries.com

Pocono Pistol Club – http://www.poconopistol.com/index.cfm
Stroudsburg, PA
Telephone – Contact Matt Sedlacek – (484) 240-1188
Email – Contact Matt Sedlacek – Matt@DTSLLC.com 

Prepper Gun Shop – https://www.preppergunshop.com
Grand Forks, ND
Telephone – (888) 462-4867
Email – Info@PrepperGunShop.com

SPAR Firearms – https://www.sparfirearms.com/
Mechanicsburg, PA
Telephone – (717) 795-4926
Email – info@sparfirearms.com

Virginia Arms Company – https://www.virginiaarms.com
Manassas, VA
Telephone – (703) 368-3949
Email – Info@VirginiaArms.com

 

You also have the option of sending your rifle here to the IWI, US facility in Harrisburg, Pennsylvania. Please contact our customer service first at (717) 695-2081 to receive a return authorization number & shipping instructions. You are responsible for arranging the shipment to IWI US and can use whichever carrier you prefer. A conversion is $124.00 plus a $15 flat rate return shipping for a total of $139.00. You’ll receive your original bolt back as well as a barrel wrench and can perform any future conversions yourself by following the instructions provided in the owner’s manual.

How many magazines come with the Tavor X95 or Tavor SAR rifle?

The Tavor X95 and Tavor SAR comes with one magazine.

Does the Tavor X95 or Tavor SAR come with a cleaning kit?

A cleaning kit is not provided with the Tavor X95 or the Tavor SAR. If you want an IWI cleaning kit for the Tavor X95 or Tavor SAR you can get one here!

I already own an AR-15, will I be able to use my AR-15/M16/STANAG type magazines in my Tavor X95 or Tavor SAR?

Yes, the Tavor X95 and Tavor SAR chambered in 5.56NATO accepts all 5.56NATO/.223 REM AR-15/M16/STANAG magazines.

What magazines will the Tavor X95 or Tavor SAR 9mm conversion kits use?

The 9x19mm conversion kit for the Tavor X95 and Tavor SAR take a modified Colt style AR-15 9mm magazine.

Can the Tavor X95 or Tavor SAR 9mm caliber conversion kit be set up in the left hand configuration?

Yes, Tavor X95 and Tavor SAR 9x19mm caliber conversions can be configured to left hand without any additional parts.

What optics come with the Tavor X95 and Tavor SAR?

The Tavor X95 and Tavor SAR Flattop series come with a full length Mil-Std Picatinny rail for mounting optics, or mechanical sighting systems. They also include integral back up “flip-up” sights built into the rail. The Tavor SAR IDF model comes standard with a Meprolight MEPRO 21 Day/Night illuminated reflex sight mounted directly to the barrel.

What is the thread pitch for Tavor X95 and Tavor SAR barrels?

The Tavor X95 and Tavor SAR 300 AAC “Blackout” barrel utilizes a 5/8x24mm thread pitch.
The Tavor X95 and Tavor SAR 9x19mm (9mm Para) barrel utilizes a 1/2×36 thread pitch.
The Tavor X95 and Tavor SAR 5.56 NATO (5.56x45mm) barrel utilizes a 1/2×28 thread pitch.

What is the barrel twist rate of the Tavor X95 and Tavor SAR?

The twist rate of the barrel in 5.56NATO is 1:7, right hand.
The twist rate of the barrel in 300 AAC “Blackout” is 1:7, right hand.
The twist rate of the barrel in 9mm Parabellum is 1:10, right hand.

Is the barrel of the Tavor X95 and Tavor SAR Chrome Lined?

The barrel and chamber of the Tavor X95 and Tavor SAR in 5.56NATO and 300 AAC “Blackout” are  chromed lined.
The barrel and chamber of the Tavor X95 and Tavor SAR in 9mm are not chrome lined.

Where can I purchase Meprolight optics for my Tavor X95 or Tavor SAR?

Contact The MAKO Group Customer Service department at +1-631-880-3396

Tavor 7


iwi

What do I need to do to convert my Tavor 7 to the opposite hand configuration?

The Tavor 7 can be used in either right or left hand configuration. To convert to left hand operation please follow the instructions in the manual in section 11 Conversion to Left Hand Operation. You can find a copy of the manual here.

How many magazines come with the Tavor 7 rifle?

The Tavor 7 comes with one Magpul LR/SR 20 round magazine.

Does the Tavor 7 come with a cleaning kit?

A cleaning kit is not provided with the Tavor 7.

What is the thread pitch for Tavor 7 barrels?

The Tavor 7 barrel utilizes a 5/8x24mm thread pitch.

What is the barrel twist rate of the Tavor 7?

The twist rate of the barrel is 1:12″ twist, 4 grooves, right hand.

MASADA


iwi

How many magazines come with the MASADA?

The MASADA will ship with two magazines.

What is the magazine capacity for the MASADA?

The magazines for the MASADA are available in 17 and 10 round capacity for 9x19mm Para.

Does the MASADA come with a cleaning kit?

A cleaning kit is not provided with the MASADA.

Galil ACE


iwi

In what calibers are the GALIL ACE available?

The GALIL ACE series of firearms are available in 7.62x39mm, 7.62x51mm NATO (.308 Winchester), and 5.56x45mm NATO (.223 Remington).

What magazines are compatible with the GALIL ACE?

The GALIL ACE in 7.62x39mm accept most standard AK-47/AKM type magazines. Note: IWI US, Inc. cannot guarantee compatibility with all AK-47/AKM type magazines.
The GALIL ACE in 7.62x51mm NATO (.308 Winchester) accept SR25 type magazines.
The Galil ACE in 5.56x45mm NATO (.223 Remington) accept AR15/M16/M4 STANAG type magazines.

How many magazines come with the GALIL ACE?

The GALIL ACE come with one magazine.

Do any models of the Galil come with a cleaning kit?

A cleaning kit is not provided with any of the Galil models.

What model variations are available for the GALIL ACE?

The GALIL ACE, in all three calibers, is available in three model variations. A pistol, a pistol with a stabilizing brace, and a rifle.

UZI


iwi

How many magazines come with the UZI Pro?

The UZI PRO Pistol comes with two magazines: one 20 round magazine and one 25 round magazine.

Will I be able to use my UZI magazines in the new UZI PRO Pistol?

No. UZI PRO magazines can be used with the original UZI pistols and carbines. However, older (original) UZI magazines will not work in the new UZI PRO pistol without modification. This is due to the relocation of the magazine release on the UZI PRO to the polymer pistol grip. Older UZI magazines do not have the proper cutout for the magazine catch found in the new UZI PRO.

Jericho


iwi

What model variations will be available for the Jericho 941?

IWI US, Inc. is currently importing the Jericho 941 series in both polymer and steel frame models. Both polymer and steel frame models are available in full size and mid-size variations in 9mm Para (9x19mm) The .45 ACP is only available in a mid-size steel frame.

How many magazines come with the Jericho 941?

All versions of the Jericho 941 ship with two magazines.

What is the magazine capacity for the Jericho 941 series?

The magazines for the Jericho 941 series are available in 16 and 10 round capacity for 9x19mm Para and 10 round capacity for .45 ACP.

Do any models Jericho 941 come with a cleaning kit?

A cleaning kit is not provided with any of the Jericho 941 models.