Return & Refund Policy
Refund Policy:
If you wish to return any items (excluding firearms) purchased from our web store, you can return them within 15 days of receiving your order. Please contact Web Store Customer Service to receive a Return Authorization Number and download the Return & Exchange Form and send that in with your items. All apparel must be unworn, unwashed and resell-able. All kits, parts and accessories must be unused, resell-able (undamaged) and contain all parts/items in the package. All sealed items (including magazines) must be unopened in original packaging. If your product was damaged after it was removed from the packaging we are unable to accept a return and will refer you to the manufacture. When we receive your return we will process it within 4 – 6 business days. However, we are not responsible for credit card reimbursement time. Free of charge items included with your purchase must also be returned when you return your order or companion item (excluding stickers, zipper pulls and any otherwise noted items). You are responsible for return shipping cost. The original shipping charge is non-refundable. Please ensure your package is properly packed and items are secure. Damaged items will be returned to you. We cannot process a return for items that are lost/missing from the package/damaged or otherwise mishandled by your chosen shipping carrier. If you feel the need consider insurance for your return package. Any return or exchange sent without the return form and return authorization number are subject to refusal and may be returned to you.
Exchange Policy:
If you purchased an item and want to exchange that item for a different item it must be done within 15 days of placing your order. Please contact Web Store Customer Service to receive a Return Authorization Number and download the Return & Exchange Form and send that in with your item. All items containing parts must include all parts/items in the package. All sealed items (including magazines) must be in unopened original packaging. A refund and/or store credit will be provided so you can place a new order. When we receive your exchange we will process it within 4 – 6 business days. You are responsible for return shipping cost. The original shipping charge is non-refundable. Please ensure your package is properly packed and items are secure. Damaged items will be returned to you. Any return or exchange sent without the return form and return authorization number are subject to refusal and may be returned to you.
Exchange Policy For Apparel:
If you purchased an apparel item and want to exchange that item for a different size it must be done within 7 days of receiving your order. All apparel must be unworn, unwashed and resell-able unless damaged by a manufactures defect. Please contact Customer Service at sales@iwi.us so we can send you a return shipping label. Please download our Return & Exchange Form and send that in with your item. When we receive your exchange we will process it within 4 – 6 business days. We can only exchange apparel once.
If You Received A Product That Was Damaged When It Arrived or Missing Parts:
Please contact us within 5 days of receiving your order if you have a damaged product. If your product is damaged or missing an item from the manufacture and is covered under a manufactures warranty we will refer you to them for an exchange or to obtain parts. If your product is an IWI product to obtain a replacement product please contact Customer Service at sales@iwi.us. You may be required to provide pictures and/or return the damaged item for an exchange.
If You Received the Wrong Product:
Please contact Customer Service at sales@iwi.us so we can send you a return shipping label. Orders are packed and shipped by hand and even though the greatest care is taken to ensure your order is packed correctly mistakes may happen. Incorrect items will be issued a return shipping label to return them and your correct order will be shipped by the same method you chose when checking out. Thank you for your understanding.
Please note: Open returns and exchanges will be held open for 15 days from the date the return shipping label is issued. After 15 days the label will be unusable and the return will be canceled. Return shipping is free, the original shipping charge is non-refundable.
Refund Policy:
When we receive your return we will process your refund/exchange within 4 – 6 business days. While we will process your return or exchange in a timely manner, we are not responsible for your credit card reimbursement time.
Orders Over 15 Days:
We are unable to accept returns on orders after 15 days of receiving your order.
Finial Sale Products:
Any product that includes a finial sale note in the description cannot be returned.
IWI US, Inc. is not responsible for shipping carrier errors or delays.
If you are contacted by IWI US, Inc. in regards to an invalid address or address error it may delay the shipping of your order. If you do not provide a valid or correct address and your order is returned to IWI US, Inc. you may be required to pay additional postage and/or provide a different address or your order may be canceled and refunded (excluding shipping). When you place an order on iwi.us you agree the above return/refund terms and understand any violation of these terms or credit card charge back may result in an order cancelation, item return refusal and/or a block on your account to prevent future purchases. We reserve the right to change, update or amend theses terms at any time. Thank you.